Advice the way it should be done
Fernbank started around a kitchen table, with one adviser, a laptop and a conviction that people deserve better than call-centre mortgage advice. No scripts, no sales targets, just proper recommendations from someone who knows your name.
Today we are a small, close team arranging mortgages and protection for clients across the UK, and we have kept the bit that matters: one named adviser who looks after you from first call to completion, and at every remortgage after that.
Meet your adviserThree promises we make to every client
Independent, always
We answer to you, not a lender. Whole-of-market means every recommendation is chosen on merit alone.
Plain English
If you ever leave a call more confused than you started, we have failed. We translate everything.
In it for the long term
Most of our clients come back at every remortgage. We earn that by being useful long after completion.
Small team, serious experience
Founder & Senior Adviser
Eighteen years in mortgages, CeMAP qualified and still genuinely excited by a tricky case. Eleanor founded Fernbank to do advice the way it should be done.
Mortgage & Protection Adviser
A specialist in first-time buyers and the self-employed, James has a knack for making the complicated feel simple.
Client Manager
Priya keeps every application moving, chasing lenders and solicitors so our clients never have to.
Come and say hello
Whether you are ready to apply or just weighing up your options, we are happy to talk it through.